E-ZPass Sucks Customer Reviews and Feedback
E‑ZPass is an electronic toll collection system used on most tolled roads, bridges, and tunnels in the Midwestern and Eastern United States, as far south as Florida and as far west as Illinois. The E-ZPass Interagency Group (IAG) consists of 39 member agencies in operation within 17 states, which use the same technology and allow travelers to use the same transponder on toll roads throughout the network. Since its creation in 1987, various independent systems that use the same technology have been folded into the E-ZPass system, including the I-Pass in Illinois and the NC Quick Pass in North Carolina. Negotiations are ongoing for nationwide interoperability in the United States.
An angry customer mentioned, "We went to the outer banks of NC from NJ. We had our NJ EZ Pass in the vehicle the entire trip, paid tolls, and returned a week later. Same route, same tolls. Months later I received a notice I missed a toll in Del for 3 dollars with a pic of my car and the time. I send Del Dot a copy of my wife's EZPass statement showing the tolls deducted on those dates+ more importantly a positive balance on the account. They reviewed and dismissed the toll charge. A week later I received yet another notice I missed another toll in Del on the same day as the first. Again was provided a picture of my car and the date and time. Sent all the info back to del dot as an appeal. Today I received a notice of rejection of my appeal as not providing them enough information to dismiss, even though I sent the same transponder id+ E-ZPass statement of a positive balance and high lighted other tolls paid on that same date,,then a week later upon return. They are now asking me to pay 53.00 by 12/20/19 or incur a civil penalty of 25.00 and a civil surcharge of 12.50! I don't know what more I can do for these folks. I sent in everything they asked for, gave em my transponder id # to tax me for the toll it didn't register and all statements showing other tolls being paid along the route of travel."
CSR - Customer Service Representative (Former Employee) says"Work Leaders and Supervisors are very abusive with the temp workers at Staten Island Ny. They even curse all customers from A to Zwhen they put on hold. Supervisors and WL flirts all the time, joke around and talk people behind back making fun of them and you cannheat rhem every single day. A pschychological mean treat every day including the Young Women Staff (all dress like women in the street in the night) street) training the new one they all are very abusive!!None!The worst work environment and your worst nightmare job ever!"
Customer Service Representative (Former Employee) says"High-stress work environment. Does not pay enough for what we have to deal with. Very strict with taking days off. Very strict with breaks. You only get 30 minutes worth of breaks a month and most of the time people go over. Literally the worst job I have ever had."
Senior QA Software Test Analyst (Current Employee) says"EZ Pass lacks friendly culture required for a normal job place. EZ Pass has no advancement for employees. EZ Pass is not competitive in salaries."
Customer Representative (Former Employee) says"I would arrive at work and I wont know where I would be sitting because the temps don't have a permanent seat. However because it is a call center even if you arrived on time you could appear to be late because of how long it takes to find an available seat. So starting off the day is stressful. Then you have the customers to add on more stress. Then to not fully understanding the materials because there is no down time to ever ask anyone questions is another added stress. The managers never have time to answer your questions even after you clock out, if you'd like to gain additional information.... once more STRESSFUL, wanting to do your best but not having the support to be able to grow.offer full-time, sell lunch in the break room, they have vending machines, there's an hour lunchif you use all, your personal time, taking breaks after, a stressful phone call, and need to use, the bathroom you're, not able to"
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) says"the job is not difficult but the people you have to deal with on and off the phones make it very stressfull it is a very toxic work enviorment not a place to build a long term future"
Customer Service Representative (Former Employee) says"revolving door policy no loyalty to workers. Too many hired at once then let go with in months of being there. They pick and choose who stays. Female managers dress like their going to a bar. Nice lunch hour. Time to eat plenty of coffee,tea, coco and other drinks plus snacksnice break roomtoo much drama, managers dressing unprofessionally"
Customer Service Representative (Former Employee) says"The management team there is very immature from Back in 2014-2015. Too many females there that were caught up in politics and a popularity contest. They would "promote" those who lacked at their job and give those who exceeded extra work. It's a very childish work place."
Workforce Interim Clerk (Current Employee) says"Start my day off by viewing email from the day before, Then began to do reports and run reports for the company, Answer phones to assist customers with their needs, file paper work....ectNaNa"
Customer Service Representative- Call Center (Former Employee) says"It is a very easy company to learn from. Helping customers is easy to do. The only bad thing about this company is the union the associates chose to represent them."
Customer Service Representative (Current Employee) says"open and close the office, handle a cash drawer. enter customer information. Customer service"
Customer Service Rep (Former Employee) says"Very fast work environment a lot of overtime and it's not mandatory good benefit package great work environment after almost 2 years didn't get out of part timeNail salon couponsNot a lot of room for growth"
Customer Service Representative (Former Employee) says"Great job, welcoming environment, great to learn customer service skills. Well mannered and always something new to learn. I would recommend this job."
Customer Service Representative (Former Employee) says"I was a csr . I learned that to treat public with respect and then you would be treated with respect . My coworkers got along well and It was a professional environment. I was a jenjoyable place to work .The friendships that were fromedthe 30 minutes lunches"
In The News
WPVI-TV reports"New Jersey drivers say E-ZPass defect resulted in erroneous violations, big fines"
wmar2news.com reports"Drivers struggling to get through to E-ZPass customer service center after receiving toll violations from last year"
NBC10 Boston reports"Taking a Toll: Hundreds in Mistaken Charges Erased From Driver's E-ZPass Account"
943thepoint.com reports"Annoying Garden State Parkway Dilemma Has New Jersey Up in Arms - 943thepoint.com"